Support
Feedback & support
Found a bug? Missing a feature? Check the FAQ first — and if that doesn't cover it, tell us below. We read everything, and usually reply within a day or two.
Thanks — your feedback is on its way. We read everything.
That didn't send — something went wrong at our end, and we'd rather tell
you than lose it. Please email
support@seal-shot.com instead.
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try again, or email
support@seal-shot.com.
Faster routes
- Reporting a bug
- Use Help ▸ Send Feedback… in Sealshot. It can attach a diagnostics summary — your macOS and Sealshot versions and recent errors, shown to you first, sent only if you agree — which usually saves a round trip of questions.
- Your license didn't arrive
- Check the spam folder first: a message with an attachment from a new sender often lands there. If it isn't there after ten minutes, email us and we'll resend it — your purchase is recorded either way.
- You need a receipt or invoice
- Those are issued by Polar, our merchant of record, not by us — their customer portal can produce a copy. Ask us if you can't find it and we'll point you at yours.
- A license bought before updates were permanent
- Licenses issued up to August 2026 covered a fixed number of months of updates; they are replaced with permanent ones at no charge. Send us the license ID — see renewing, or the licensing FAQ.